Dell EMEA OMS Case Management Analyst ---- Spain in Casablanca, Morocco

EMEA OMS Case Management Analyst for Spain

Competitive salary

Bratislava, Slovakia

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Operations at Dell, we are looking for a EMEA OMS Case Management Analyst to join our team in Bratislava .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

In Order Management Support (OMS) we want to make Dell the easiest company to do business with in the world for our customers, partners and our team members. Within the EMEA OMS Case Management Team, which supports sales makers in UKI, Germany, Switzerland, Italy, Nordics, Benelux, Spain and France, we are looking for an outstanding representative to join our team. The OMS Team works as a SPOC for Order Management and Support type queries - through process of assessment, coordination, and customer advocacy, OMS will help the Account team reach resolve in the most appropriate, timely and cost-effective setting for Dell.

  • Assisting sales makers with queries for Enterprise and Top Commercial accounts

  • Handling escalations

  • Providing support in terms of process knowledge

  • Process implementation

  • Making sure the customers are satisfied

Essential Requirements

  • 3+ year of work experience in customer support

  • Fluent English + Spanish is required

  • Expert Customer focus and ability to resolve complex customer issues

  • Strong ability to utilize communication tools and methods to achieve common objectives

  • Strong priority setting skill

  • Strong initiative and follow through focus

Salary starting from 1 320 €/month brutto

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.