Dell Contact Center Operations Project/Program Management Consultant in Casablanca, Morocco

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Support & Deployment Services at Dell, we are looking for a Contact Center Operations Project Program Management Consultant to join our team in Casablanca .

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities:

The Project Program Management Consultant manages projects in the Global Call Center Operations (GCCO) team from initiation through delivery, coordinating cross-functional teams, measuring & driving progress to bring distinct, specific Global Service Contact Center projects to completion on time, within budget and high quality. The ideal candidate will have a working knowledge of Telephony implementations, call routing, site movement and contact center operations.

  • Typically responsible for large sized or complex projects and significant components of multiple projects

  • Impact is on multiple functions or processes and could have global impact

  • Make decisions on resource procurement and allocation and manage to on time and in budget delivery

  • Identify and allocate resources as necessary to ensure deliverables are met

  • Evaluate and implement best practices techniques that ensure goal achievement

  • Influence and manages continuous improvement of project/program process, practices and initiatives

  • Maintain in-depth awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirements

Essential Requirements

  • 12+ years of related experience with a bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

  • Resource management and Solution design ability

  • Advanced working knowledge of Microsoft Office products

  • Advanced communication, problem solving and presentation skills

  • Advanced product/technology/industry knowledge

  • Ability to lead large project teams and communicate clearly and present at the senior leadership levels

  • Ability to work in a team environment and detail oriented and influence others to achieve results


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.