Oracle PaaS Field Customer Success Manager - French speaking Africa OD Prime in Casablanca, Morocco

PaaS Field Customer Success Manager - French speaking Africa OD Prime

Preferred Qualifications

Field Customer Success Manager(CSM) – PaaS/IaaS

Oracle’s Public Cloud Customer SuccessTeam

Oracle's Cloud mission is to bring its leading enterprise

technology and business applications software to customers, anywhere in the

world, through the Internet.

Oracle Cloud is a broad set of industry-standards based,

integrated services that provide customers with subscription-based access to

Oracle Platform Services, Application Services and Social Services, all

completely managed, hosted and supported by Oracle. With predictable

subscription pricing, Oracle Cloud delivers instant value and productivity for

business users, developers and administrators.

Oracle’s Cloud Customer Success Organization is a focused group of

Cloud Customer Success experts whose mission is to drive successful Oracle

Public Cloud utilization and replenishment through the proactive management of

all facets of the customer engagement lifecycle. Join one of

the most visible areas of Oracle’s continued success with Cloud; this is an

exciting opportunity to be part of, and help shape, this new function.

Primary Responsibilities

Reporting

into the Director of Customer Success, the Customer Success Manager will be

responsible for driving Oracle Public Cloud adoption in the Oracle Digital

Prime customers and thus ensure on the long term renewal and expansion of the Cloud

Services.

The Customer

Success Manager will build, complement and strengthen the alignment between

Oracle Public Cloud and core business objectives and priorities of our Oracle

Digital Prime customers, with the ultimate goal to increase the business

added-value and relationship between Oracle and its valued customer community.

The Customer Success Manager will be responsible to stimulate and

accelerate customer’s Cloud adoption through successful on-boarding and

utilization of the PaaS and IaaS services. He/She will need to

proactively identify and prioritise use case scenarios and opportunities, to coordinate

and help with the implementation of the solution, including problem solving,

milestone development and ongoing state of the customer reviews to ensure that

customers maximize their usage of the platform. The Customer Success Manager

will be required to collaborate with PreSales, Support, Sales, Development,

Consulting and Partners ( in general the overall Oracle ecosystem) to coordinate

and improve the customer’s use of Technology Cloud.

Ultimately the success of the Customer Success Manager ‘s role is

driving and securing a high level of customer satisfaction and ensuring that utilization

of Oracle Public Cloud continues in its upward trajectory.

Expanded Responsibilities

  • Serveas the primary point of contact for Oracle Digital Prime customer’s post Cloudsales activities

  • Assumeresponsibility for Public Cloud PaaS and IaaS adoption and issuesescalation

  • Driving high customer Satisfaction

  • Perform rapid assessments of clients internal technologylandscape, identify use case scenarios and deployment targets for PublicCloud technology

  • Responsibilityto on-board seed systems onto Public Cloud and provideguidance in identifying opportunities where Oracle Public Cloud can beleveraged and upselling ancillary services and emerging technology

  • Conductregular business reviews with clients

  • Serveas the customers advocate and provide feedback to product management anddevelopment organizations

  • Identify replenishment risks and collaborate with Oracle internalteams to remediate and ensure ongoing replenishment

  • Partner with internal Oracle stakeholders to align accountactivities with the customer's business case and strategy

  • Provideforecasts on likely future customer consumption and renewals

  • Prepare and educate customers on new features / services

  • Monitor and identify adoption and utilization trends,provide recommendations based on risk and customers’ business needs

  • Development of reference accounts

  • Operate as key conduit for knowledge transfer to installbase

Experience & Qualifications

  • Proven experience of Oracle Technology success withcustomers

  • Experience in a customer-facing role

  • An understanding of development and deployment concepts andtools that enable successful Public Cloud deployments

  • Added-value selling skills

  • Ability to become a trusted customer advisor and to build anetwork of influence within the customer

  • Proactive and proven approachto problem solving

  • Enthusiasm, energy and ability to evangelize and expand thefootprint of seeded markets in the public cloud platform

  • Broad knowledge and experience in Public Cloud ecosystemand IT infrastructure elements

  • Excellent communication skills, external customercommunication, but also internal communication, including escalation coordination

  • Ability to work with an expanded team within Oracle

  • Flexibility, this is a high growth area that requiresagility

  • Fluent English and French mandatory

  • Ability to travel 40%

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: EG-Egypt

Other Locations: SN-SN,Senegal-Dakar, TR-Turkey, MA-MA,Morocco-Casablanca, LB-LB,Lebanon-Beirut, CI-CI,Ivory Coast-Abidjan

Job Type: Regular Employee Hire

Organization: Oracle