General Electric MRI REGIONAL SUPPORT ENGINEER in Casablanca, Morocco

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

Provide technical support and counsel to field technicians and customers experiencing system performance issues. It is the technical resource for all service-related questions about the product or product family.

Essential Responsibilities:

  • Providing remote and on-site technical support to FSE's and Customers.

  • Utilization of the GEHC escalation process as needed, working closely with Local Customer Team (LCT) and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

  • Support the business to achieve to help to drive Material and Purchased Service cost improvement initiatives for the modality.

  • Coaching and training for FSE's to insure that technical and customer skills are up to date and meet the needs of the business.

  • Support the business to achieve product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support

Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position including EHS.

Complete all planned Quality & Compliance training within the defined deadlines including EHS.

Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

Insure timely dispatch closure.

Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

Minimum of 5 years of field service experience, to include 3 years of specific modality experience

  • Minimum of 3 years of troubleshooting GE diagnostic imaging equipment

  • Previous problem solving experience

  • Previous Project Leadership experience

  • Knowledge of modality clinical applications

Desired Characteristics:

Bachelor's degree in Electrical Engineering or Electrical Technology

  • Strong communication and team work skills; proven ability to lead teams

  • Strong prioritization and organizational skills

  • Self-starter

  • Prior experience working with Word, Excel and PowerPoint

  • Basic financial analysis abilities

  • Coaching skills

Locations: Morocco; Casablanca

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.